Returns + Exchanges

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Return Policy

Do your holiday shopping with confidence! Any Holiday purchases starting November 1st are eligible for refund up until January 10th.

We think you'll love everything you purchase from Pink Desert but we understand sometimes things just don't work out!
For that reason we offer exchange, store credit or refund back to original form of payment for product(s) that are returned in new condition: tags must be attached + items must be unwashed, unworn + unaltered (excludes sale + accessories).

Clothing, footwear, & swimwear must be received in our warehouse within 30 days from original marked delivery date via tracking for refund and within 90 days for store credit or exchange.

More Policy Info

Clothing, footwear and swimwear must be returned in new condition. Tags must be attached and items must be unwashed, unworn, and free of any stains or odors. Swimwear must have sanitary liner still in place. Footwear must be shipped back in the original shoe box with the lid, inside of a package. Please include shipping invoice and/or order number when sending your order back to our warehouse.

Any and all clothing, footwear, swimwear, and accessories that have been worn and/or washed are disqualified from returns and exchanges.  Pink Desert is not responsible for any changes or damages done to clothing after they have been worn and/or washed. 

All items on the 'SALE' tab are ‘Final Sale’ and cannot be returned or exchanged for any reason. Shipping charges on original orders are non refundable.

Please be advised, if any of the items within the OOTD need to be returned for refund for any reason, the 20% discount is thereby forfeited. All other items that the customer will be keeping will be marked back to their retail value, and the remaining balance will be what is refunded back to the customer.

All returns and exchanges will be processed within 2-3 business days once we have received your return. If items do not meet conditions described above or are received after the 30 day period, we will be unable to process your return.

Easy Return Options

Exchanges

Not in love with the fit or color of the item(s) you received? We offer free exchanges + store credit through re:do! Just add re:do to your cart when making a purchase, and you will have access to free unlimited exchanges + store credit. If your exchange sells out before your package is processed, we will issue you store credit. Click here to start the process now.

Store Credit

Not in love with the fit or color of the item(s) you received? We offer free store credit through re:do! Just add re:do to your cart when making a purchase, and you will have access to free unlimited exchanges + store credit. Click here to start the process now.

Refunds

We offer easy returns for refund to the original form of payment. Click here to start a return. There will be a shipping fee deducted from the refund total. Don't forget, adding re:do to your cart at checkout makes returns free + easy for store credit + exchanges.

International Exchanges/Returns

Good news! We now offer exchanges/returns for our international customers. By purchasing re:do, international customers are now able to ship items back for free + get store credit or exchange (exchange shipping charge will be added when shipping a new item back out to the customer) when requested during the return window. All refunds will be the same as all other customers where the shipping charge will be deducted from the refund amount.

Click here to start the process now.

Defective Item

In the unusual event you receive an incorrect shipment or defective item, please click here to start the process of rectifing that. Please make sure it is reported on the system within 7 days of receiving the item for refund or exchange. Defects must be reported before items are worn or washed.

Checking Out with re:do

If you purchased the $1.98 re:do free returns for store credit or exchange at the original time of checkout, there is no cost to return a package with store credit or exchange. If you did not purchase the $1.98 re:do free returns for store credit or exchange at the original time of checkout, the cost of return shipping will be deducted from your amount exchanged, or store credit. Refunds will also have the cost of return shipping deducted from the total refund amount.

Re:do Free Return for Store Credit or Exchanges is not applicable to sale items or accessories even if purchased with your items. Once you have checked out with re:do please note that it is NOT refundable!

 If you have any further questions, please email hello@thepinkdesert.com.