Click here to begin your exchange or return. 

Return Eligibility

To be eligible for a return or exchange, items must:

• Be postmarked within 30 days of delivery.

• Be unworn, unwashed, and in new condition.

• Have all original tags attached.

• Be free of makeup, deodorant, perfume, smoke, pet hair, stains, odors, lotions, self-tanner, or any other signs of wear.

• Be returned in the same condition in which they were received.

Swimwear

Swimwear must:

• Have the original hygienic liner attached.

• Not have been worn in water.

• Be free of sunscreen, lotions, makeup, self-tanner, deodorant, perfume, odors, pet hair, or any other signs of wear.

Shoes

Shoes must be returned in their original shoe box. The shoe box must be placed inside another shipping box and may not be used as the shipping container. Shoes returned without their original box or with a damaged shoe box will not be accepted.

Exchanges

We offer one complimentary exchange shipping label per order for customers within the United States.

Additional exchanges are welcome; however, customers are responsible for any additional return shipping costs.

If your requested exchange item becomes unavailable before your return is processed, store credit will be issued for the value of the returned item.

Refunds

Eligible returns postmarked within 30 days of delivery will be refunded to the original form of payment.

Original shipping charges, expedited shipping fees, Route Package Protection, taxes, and duties are non-refundable.

Please allow up to 5 business days after your return is received and inspected for your refund or exchange to be processed. Depending on your financial institution, refunds may take additional time to appear in your account.

Final Sale

The following items are Final Sale and are not eligible for return or exchange:

• Accessories

• Jewelry

• Hats

• Hair accessories

• Beauty products

• Gift cards

• Bodysuits

• Items ending in .98 before additional discounts

• Items marked Final Sale

• Items discounted 30% or more

• Doorbusters

• Warehouse Sale items

• Any item specifically marked as Final Sale

Return Inspection

Every return is carefully inspected upon arrival.

Items that are worn, washed, altered, damaged, missing original tags, missing hygienic liners, or otherwise do not meet the return requirements above will not qualify for a refund or exchange.

Final Sale merchandise returned to us, or items that do not meet our return requirements, will be returned to the customer at the customer's expense.

Items returned that cannot be resold as new are not eligible for a refund or exchange.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

• A brief description of the issue

Items reported as damaged or defective must not be worn, washed, or altered before being reported. Claims submitted after 72 hours or after the item has been worn or washed will not be eligible for replacement or refund.

Lost Return Packages

Pink Desert is not responsible for return packages that are lost, stolen, damaged, or delayed while in transit.

We strongly recommend using the prepaid return label provided through our return portal or another trackable shipping method and keeping your tracking information until your return has been processed.

Order Cancellations

We begin processing orders quickly so they can ship as soon as possible.

Cancellation requests must be submitted within 2 hours of placing your order and are not guaranteed.

Once an order has entered processing, has been fulfilled, or has shipped, it cannot be canceled and must follow our standard Return & Exchange Policy.

Additional Terms

International customers are responsible for all return shipping costs.

Pink Desert reserves the right to refuse any return or exchange that does not comply with this policy.

Pink Desert also reserves the right to limit or deny returns or exchanges in cases of excessive returns, suspected fraud, abuse of our return policy, or other activity inconsistent with the intent of this policy.

Pink Desert reserves the right to make exceptions to this policy at its sole discretion.