Shipping policy
Processing. Orders are processed and shipped within 1 to 3 business days, Monday through Friday. During major swim releases, processing can extend to 5 to 7 business days. Processing time is in addition to the carrier's transit time.
Shipping options (all orders ship USPS from Utah)
- Free Standard Shipping: USPS Ground Advantage on orders of $100 or more. Leaves our warehouse within 1 to 3 business days.
- Standard Shipping, $8.95: USPS Ground Advantage on orders under $100. Leaves our warehouse within 1 to 3 business days.
- Priority Mail, $12.95: leaves our warehouse within 24 hours on business days. Orders placed after 1 pm PST on Friday ship the next business day.
- Priority Mail Express, $39.95: leaves our warehouse the same business day when ordered before 1 pm PST, Monday through Friday. Express is 1 to 2 day service from the day it ships; it is not overnight.
Shipping fees are non-refundable. We are not responsible for delays caused by the carrier once your package has shipped.
Holidays. We do not process or ship on US postal holidays, and carriers do not deliver on them. In the weeks before Christmas, carrier transit times run longer than the estimates above; for delivery by December 24, we recommend ordering with Standard shipping by December 10, Priority by December 15, and Express by December 19. These are USPS's typical guidelines, not guarantees. We will post any changes here.
Tracking. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 24 hours to show movement.
Pre-orders. If your order includes a pre-order item, the entire order ships together once that item arrives at our warehouse. To receive your in-stock items sooner, place them as a separate order with its own shipping fee.
Address changes. Email hello@thepinkdesert.com with your order number right away if you need to change your shipping address. We can update it only if the order has not yet been processed, which is usually within a few hours of ordering. Once an order ships we cannot redirect it, and Pink Desert is not responsible for packages sent to an incorrect address entered at checkout.
Lost, stolen, or damaged packages. Once the carrier marks a package delivered, Pink Desert is not responsible for loss or theft. If tracking shows delivered and you cannot find your package, check with neighbors and your local post office, then allow 48 hours; packages are sometimes scanned before they arrive. If it still has not turned up, email us with your order number and we will help you file a claim with the carrier. If a package arrives damaged, email us within 72 hours with photos of the item and the packaging.
International orders. International shipping is a flat $25.00 and typically takes 7 to 21 business days after processing, depending on the destination and customs. Customs duties, taxes, and brokerage fees are set by your country, are the customer's responsibility, and are not included in our shipping charge. We cannot mark packages as gifts or declare a lower value. International orders cannot be returned through our returns portal; please see our Refund Policy.
Questions: hello@thepinkdesert.com or (725) 214-6148.